Terms & Conditions
Effective Date: Jan 1, 2026 Last Updated: Jan 1, 2026
1. Acceptance of Terms
By accessing or using the website at zentixsoftware.com ("Site") or engaging Zentix Software ("Company," "we," "us," or "our") for any services, you ("Client" or "User") agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our Site and services immediately.
2. Services Offered
Zentix Software provides IT consulting and software solutions, including but not limited to:
- Zoho CRM implementation, customization, and integration
- Zoho Creator application development
- AI workflow automation and chatbot development
- Zoho migration, audit, and optimization services
- Zoho ERP, BI, and analytics solutions
- Zoho training, licensing guidance, and ongoing support
- Third-party integrations (Xero, Shopify, logistics, HR platforms, etc.)
All services are subject to a separate written agreement or Statement of Work (SOW) executed between the parties.
3. Eligibility
Our services are intended for businesses and individuals who are at least 18 years of age and have the legal authority to enter into binding agreements. By using our services, you represent that you meet these requirements.
4. Client Responsibilities
As a client, you agree to:
- Provide accurate, complete, and timely information required for project delivery
- Assign a designated point of contact for communication and approvals
- Review and provide feedback on deliverables within agreed timelines
- Ensure you hold the necessary licenses, permissions, and rights for all software and data you provide to us
- Comply with Zoho's own Terms of Service and licensing requirements
5. Intellectual Property
5.1 Ownership of Deliverables
Upon full payment of all fees, custom-developed code, applications, and configurations created specifically for your project become your property, unless otherwise agreed in writing.
5.2 Zentix Software IP
All proprietary tools, methodologies, frameworks, templates, and pre-existing intellectual property developed by Zentix Software remain our exclusive property. We grant you a limited, non-exclusive license to use such elements solely as part of the delivered solution.
5.3 Site Content
All content on the Zentix Software website — including text, graphics, logos, and service descriptions — is the property of Zentix Software and may not be reproduced without written permission.
6. Payment Terms
- Fees are outlined in your proposal, invoice, or SOW.
- Payments are due as per the schedule agreed upon in writing.
- Late payments beyond 15 days of the due date may attract a 1.5% monthly interest charge.
- Zentix Software reserves the right to pause work or suspend deliverables for overdue accounts.
- All prices are exclusive of applicable taxes (GST or local taxes), which will be added to invoices where required.
7. Project Changes & Scope
Any changes to the agreed scope of work must be submitted in writing and will be assessed for impact on timeline and cost. Zentix Software will provide a change order for approval before implementation. Scope creep without formal approval may delay delivery.
8. Third-Party Services
Our services may involve third-party platforms including Zoho, Xero, Shopify, and others. Zentix Software is not responsible for downtime, data loss, pricing changes, or policy updates made by these third-party providers. We are a certified Zoho partner but operate independently of Zoho Corporation.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive business information shared during the engagement. This obligation survives termination of the service agreement.
10. Limitation of Liability
To the fullest extent permitted by law, Zentix Software shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, business, or data
- Damages arising from third-party platform failures or changes
- Any claim exceeding the total fees paid by the client in the preceding 3 months
11. Warranties & Disclaimers
We warrant that services will be performed professionally and in good faith. We do not guarantee specific business outcomes (e.g., revenue growth, lead generation) as these depend on many factors beyond our control. Our website and services are provided "as is" to the extent permitted by law.
12. Termination
Either party may terminate an engagement with 30 days written notice or as per proposal. Upon termination:
- Client will be billed for all work completed to date
- Zentix Software will deliver all completed work product for which full payment has been received
- Confidentiality obligations remain in effect
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with proceedings held in India.
14. Changes to These Terms
We reserve the right to update these Terms at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated terms.
