A specialized equipment rental and maintenance provider serving the aviation, logistics, and transportation industries faced operational bottlenecks as it expanded across multiple countries. Managing thousands of machines for over 100 clients, they needed a way to streamline service requests, track maintenance lifecycles, and support mobile teams across remote sites like airports and ports.

•Disjointed processes: Operations were managed via email, spreadsheets, and manual coordination.

•Client confusion: Breakdowns triggered multiple calls and slow support responses.

•Legacy system failure: Their previous software became unavailable during a major contract, leading to delays and customer dissatisfaction.

•No centralized system for machine tracking, support tickets, or lifecycle visibility.

The company adopted Zoho Creator, a low-code application development platform, to quickly digitize operations and launch two mission-critical apps:

1.Maintenance Request App (GSE Report)

o Self-service portal for clients to view and raise support tickets

o Complete lifecycle tracking of each machine

o Automated notifications for internal teams

o Multilingual support (English, Spanish, French, Italian)

2.Sales Assistant App

o Tracks machine quotes and rental status

o Prevents sales overlap and improves internal coordination

o Assigns sales responsibilities and ensures clear ownership

These apps were developed internally—starting with a working prototype built in just six hours—and deployed across mobile devices, allowing field teams to work effectively from tarmacs, docks, or rail yards.

•Fleet growth: From 180 to over 3,000 machines in four years

•Geographic expansion: Presence in 30+ airports across 5 countries

•Efficient scaling: From 2 to 6 after-sales managers, managing a 10x larger fleet

•Improved customer satisfaction through faster, clearer service response

•High mobile adoption: Field teams access all functionality on handheld devices

•Business continuity: Transitioned from legacy system crash to full-scale digital operations

By using a low-code platform to build custom apps, the organization turned a crisis into an opportunity. Their tailored solution now forms the backbone of rental, service, and sales operations—delivering speed, transparency, and scale, while keeping costs under control.